Shipping Policy

This policy applies to wholesale and bulk shipments of cell culture media, sera, reagents and detection products arranged by CellCultureMedia for distributors, resellers, catalogue companies, marketplaces and private-label brands. Because product formats, destinations and documents differ, shipping details are confirmed individually in each quotation.

There are no published shipping rates. To prepare a shipping plan we need the product list and pack sizes, the quantity, the destination country and delivery point, any Incoterms preference and any import, labelling or inspection requirements. The quotation then states the shipping method, the Incoterms and the costs that are included.

Smaller and time-sensitive shipments normally move by tracked courier. Larger volumes, including powder media and case quantities of liquid, may move by air or sea freight, as less-than-container or full-container loads. Routing, carrier and transit time are confirmed in the quotation and can be affected by customs, inspections, weather and other events outside our control.

Most liquid media and reagents are shipped refrigerated and sera are shipped frozen. Temperature-controlled packaging and routing are quoted case by case as part of the quotation. Buyers are responsible for receiving and storing goods according to the product's storage conditions on arrival.

Responsibilities for freight, insurance, customs clearance, duties and taxes follow the Incoterms agreed in writing for the order. Unless the quotation says otherwise, import clearance, duties, taxes and any local registrations are the responsibility of the buyer as importer of record. If this page and the written order confirmation differ, the order confirmation applies.

We provide the commercial and shipping documents applicable to the shipment, and share tracking details on dispatch. Product documents are confirmed per product in the quotation and supplied with the shipment where available.

Inspect shipments on arrival. Record any visible damage, shortage or temperature indicator alarm on the delivery documents where possible, take photos before unpacking, and email the evidence with the shipment reference and lot details to info@cellculturemedia.bio. Cases are reviewed against the agreed shipping terms and transport records; see returns and refunds.

Shipping questions, customs queries and special handling requests: email info@cellculturemedia.bio or include them when you request a quote.