Privacy Policy
This Privacy Policy explains how CellCultureMedia ("we", "us", "our") collects, uses and shares information when you use cellculturemedia.bio (the "Site") or do business with us. We collect only what we need to answer inquiries and fulfil wholesale supply.
1. Information we collect
- Inquiry data: name, company, business email, country, the products and quantities of interest, and anything else you submit through the inquiry list or contact form.
- Order data for confirmed wholesale orders: billing and delivery addresses, tax and import identifiers, order lines and lot information needed for fulfilment and traceability.
- Site analytics: anonymised usage data (pages visited, referring source, device type) via Google Analytics 4 and Microsoft Clarity.
- Communication records: email exchanges with our team.
2. How we use information
- To respond to inquiries and prepare quotations.
- To confirm, fulfil and document wholesale orders, including shipping, customs and lot traceability.
- To share product documents and handle quality or shipment cases.
- To improve the Site.
- To comply with legal, tax and accounting obligations.
3. Sharing
We share information only with the third parties needed to run our business:
- Logistics providers: carriers, freight forwarders and customs brokers handling your shipment.
- Manufacturing partners: where an order ships directly from production.
- Banks and payment service providers: to settle invoices.
- Service providers: analytics, email and form-handling tools that process data under data-processing agreements.
- Legal authorities: where required by law.
We do not sell personal information, and we do not share it for third-party marketing.
4. Cookies and tracking
The Site uses essential storage to keep your inquiry list between pages, and analytics cookies (Google Analytics 4, Microsoft Clarity) to understand traffic patterns. You can disable non-essential cookies in your browser; the inquiry list needs essential storage to work.
5. Data retention
We retain inquiry and order data for as long as needed to support the business relationship and to meet legal, tax and accounting obligations. Analytics data is retained per the providers' default settings.
6. Your rights
Depending on your jurisdiction, you may have rights of access, correction, deletion, restriction, portability and objection. To exercise them, email info@cellculturemedia.bio. We respond within the time required by applicable law. EU and UK residents may lodge a complaint with their local supervisory authority; California residents have rights under the CCPA/CPRA.
7. International transfers
Because we supply internationally, your information may be transferred to and processed in countries other than your own. We use appropriate safeguards, such as standard contractual clauses, for transfers from the EU and UK.
8. Security
We use industry-standard technical and organisational measures to protect your information. No system is entirely secure; please contact us promptly if you suspect unauthorised access.
9. Changes
We may update this Privacy Policy from time to time. The "Last updated" date on this page reflects the most recent revision.
10. Contact
Privacy questions: email info@cellculturemedia.bio.