Privacy Policy

Last updated: 2026-05-15

This Privacy Policy explains how CellCultureMedia ("we", "us", "our") collects, uses, and shares information when you use cellculturemedia.bio (the "Site"). We respect your privacy and collect only what we need to run our business and fulfill orders.

1. Information we collect

• Inquiry and order data — name, company, email, country, product or category of interest, estimated quantity, and any details you submit through the inquiry form or checkout.
• Order data — billing and shipping address, payment-method tokens (we do not store full credit-card numbers — these are tokenized by our payment processor), order line items, and lot/serial information for fulfillment.
• Site analytics — anonymized usage data (pages visited, referring source, device type) via Google Analytics 4 and Microsoft Clarity. This helps us improve the Site.
• Communication records — email exchanges with our sales and technical teams.

2. How we use information

• To respond to inquiries and provide quotes.
• To process and fulfill orders, including shipping and customs documentation.
• To provide technical support and share product documentation (CoA, MSDS).
• To improve our products, Site, and customer experience.
• To comply with legal, tax, and accounting obligations.

3. Sharing

We share information only with the third parties needed to run our business:

• Payment processors — to charge your card and prevent fraud.
• Logistics providers — to ship your order (carrier, customs broker, importer-of-record handler).
• Manufacturing partners — for fulfillment of orders requiring their direct shipment.
• Service providers — analytics, email, and customer-support tools that process data under data-processing agreements.
• Legal authorities — where required by law.

We do not sell personal information, and we do not share it for third-party marketing.

4. Cookies and tracking

The Site uses essential cookies for the cart and checkout flow, and analytics cookies (Google Analytics 4, Microsoft Clarity) to understand traffic patterns. You can disable non-essential cookies in your browser; essential cookies are required for the cart to work.

5. Data retention

We retain inquiry and order data for as long as needed to support the customer relationship and meet legal obligations (typically 7 years for tax and accounting records). Analytics data is retained per the providers' default settings (typically 14-26 months).

6. Your rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, data portability, and the right to object to certain processing. To exercise these rights, email [email protected]. We will respond within the timeframe required by applicable law (typically within 30 days).

EU and UK residents may lodge a complaint with their local supervisory authority. California residents have specific rights under the California Consumer Privacy Act (CCPA / CPRA).

7. International transfers

Because we ship worldwide, your information may be transferred to and processed in countries outside your country of residence. We use appropriate safeguards (such as standard contractual clauses) for transfers from the EU/UK.

8. Security

We use industry-standard technical and organizational measures to protect your information. No system is 100% secure, however — please contact us promptly if you suspect unauthorized access.

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact

Privacy questions — email [email protected].