FAQ
Frequently Asked Questions
Answers for distributors, resellers and private-label brands sourcing cell culture media and reagents in bulk. Anything not covered here: email info@cellculturemedia.bio.
Who does CellCultureMedia sell to?
Distributors, resellers, catalogue companies, marketplaces for scientific materials, procurement groups and private-label brands that sell to laboratories. We are a wholesale and bulk supply broker, not a retail shop.
Do you sell one or two bottles to a laboratory?
No. A laboratory with that need is better served by a distributor in its region. Our role is to supply those distributors at wholesale terms.
How do I get a quotation?
Build an inquiry list on the site or email info@cellculturemedia.bio with the product list, pack sizes, quantity per quarter, destination country and any Incoterms, private-label or lot-reservation needs. We reply by email with a written quotation, within one business day.
What is the minimum order quantity?
Minimum order quantities are confirmed on request per product and destination. We do not publish fixed minimums, because they depend on pack size, liquid or powder format and the shipping route.
Why are there no prices on the product pages?
Wholesale prices depend on quantity, pack configuration, destination and documents, so we quote each order in writing instead of showing a list price. Use 'Request a quote' on any product page, or email us, and we will reply within one business day.
Do you supply bulk powder?
Where a product page lists a powder format, larger dry quantities can be quoted. Powder is common for classical media, CHO serum-free media and feeds, and buffers such as DPBS and HEPES. Sera are liquid only.
Can we sell your products under our own brand?
Yes. Private-label supply of catalogue products and custom formulations are quoted as projects, with label content, specifications and documents agreed in writing before production. See private label and custom media.
Can a lot be reserved for our customers?
Yes. Lot reservation can be requested at quotation. State the product, the quantity per quarter and the period to be covered, and the quotation will confirm what can be held.
What is the lead time?
Lead time is quoted per order and depends on the products, quantities, formats and destination. It is stated in the quotation.
How is shipping handled?
Shipping is quoted per order and destination, by courier or freight according to volume and route. Temperature-controlled shipments are quoted case by case. Incoterms and the responsibilities that follow from them are agreed in the quotation. See the shipping policy.
Which documents can you provide?
Documents are available on request and confirmed per product in the quotation. Lot documents are supplied with the shipment where available. Our products are manufactured by qualified partners operating under ISO-aligned quality management systems; see quality and documentation.
Are your products GMP or clinical grade?
We do not make blanket GMP, clinical or regulatory claims. Where your customer's program needs a specific grade or document set, tell us at inquiry and we will confirm, product by product, what is available.
How are payment terms set?
Payment terms are confirmed in the quotation and order confirmation. Settlement is normally by bank transfer against the agreed documents.
What happens if a shipment arrives damaged or short?
Inspect shipments on arrival, record any visible damage or shortage on the delivery documents and send photos and the lot details to info@cellculturemedia.bio. The case is reviewed against the agreed terms. See returns and refunds.
How do I reach you?
Email info@cellculturemedia.bio or request a quote. All commercial communication is by email so that specifications, documents and terms are in writing.